Question 1

What size is the Ohnana Rayve?

Accepted Answer

The Ohnana Rayve is 2.1 x 1.8m or 7' x 5'11'', large enough to fit most air mattresses. For reference: most queen sized double air mattresses are 2 x 1.5m or 6'6' 'x 5'. If you plan on sleeping on an even larger twin airmattress, don't forget to check out it's size to make sure it fits.

Question 2

Do you have any other (larger) tent models?

Accepted Answer

We get this questions a lot! Unfortunately, the short answer is no: we currently only have one tent model. However, we are busy developing a 4-person Ohnana! We hope to launch it by spring 2020 at the latest.

Question 3

How do I set up / break down my Ohnana?

Accepted Answer

You can check out our quick set-up guide here, and the pack up guide here. It's simple two-pole design means you'll be able to do both within minutes after some practice.

Question 4

Where should I place my Ohnana?

Accepted Answer

It's alway recommended to place your tent on a flat surface (not in a valley!) to prevent rainstorms turning your Ohnana into a raft! To get the coolest camping experience, we recommend facing the entrance to your Ohnana to the North - if you're in the Northern hemisphere, and to the South if you're camping in the Southern hemisphere. In this way you can open your Ohnana's entrance to get some extra fresh air on those extremely hot summer days. Don't forget that you can use the second zipper of the door to open the door while keeping the mosquito net closed.

Question 5

How do I power my Ohnana Fan?

Accepted Answer

The Ohnana Fan does not come with batteries. You can power it using 3 AA-batteries or an external powerbank, which you can connect using the included USB-cable. We recommend using a powerbank to get the most out of your Fan!

Question 6

I have a discount code, how do I use it?

Accepted Answer

Once you've added your your Ohnana and reached the checkout page it is possible to manually enter your discount or promotional code. If you've clicked a referral link or got a discount using our Spinning Wheel, the code is normally activated automatically.

Question 7

How come the checkout shows my order total in Euro?

Accepted Answer

Our website is hosted on Shopify and, unfortunately, a store can only have one "main currency". In our case it's the good ol' Euro. But don't worry, your payment will be processed the same way as if it was in your native currency.

Question 8

Why do product prices change slightly on a regular basis?

Accepted Answer

We use a platform that is limited to one root currency, in this case Euro. We use a currency-converter to show you accurate prices in your local currency. As currency value fluctuates, our prices follow automatically.

Question 9

Do I need to pay import or custom tax when I buy an Ohnana?

Accepted Answer

If you live in the US or the European Union, there are no extra fees. If you live anywhere else, there is a chance that an additional tax payment is required from local government.

Question 10

I only received part of my order, what do I do?

Accepted Answer

Don't worry! In the US and Canada we ship using Amazon's fulfillment program. They store our fans and tents at a location at their discretion, meaning sometimes your tent and fan arrive separately.

Question 11

How accurate are the shipping dates?

Accepted Answer

Pretty accurate! We have fantastic partners both in the Netherlands and US (Amazon) that help ship out orders as soon as they are processed. That being said, there is always a possibility for delays, so if you camp close to the expected delivery date you might want to have a back-up tent ready just to be sure. This is especially relevant if you live in the UK, Canada and Australia due to the increased complexities that come with importing there.